Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
6 years ago
Solved

subscription

I have a subscription I am testing out to run, today it failed saying there was no gateway connection, when I logged in to look at the data issue, the report populated just fine. I am relatively new ...
General Comment
  • v-eachen-msft's avatar
    v-eachen-msft
    6 years ago

    Hi Anonymous ,

     

    Has your problem been solved? Was my reply helpful to you? If the problem has been solved, you could accept the reply you like.

     

v-eachen-msft's avatar
v-eachen-msft
Community Support
6 years ago

Hi Anonymous ,

 

You need to keep your gateway running and connecting to Internet when you refresh the data. 
If you don't open the terminal or are offline, service cannot find anything to refresh.

 

  • Anonymous's avatar
    Anonymous
    Not applicable
    6 years ago

    How do I assure that it is on?

    • v-eachen-msft's avatar
      v-eachen-msft
      Community Support
      6 years ago

      Hi Anonymous ,

       

      You could open the task manager to check if it exists.

      And you could go to dataset settings to check if it is online.

       

      • v-eachen-msft's avatar
        v-eachen-msft
        Community Support
        6 years ago

        Hi Anonymous ,

         

        Has your problem been solved? Was my reply helpful to you? If the problem has been solved, you could accept the reply you like.