Usage Report Not Refreshing

Hi Trotter ,

Built-in usage metrics reports use shared semantic models that are controlled by the Power BI service, not by individual users or Power BI Desktop.
Refreshing in Power BI Desktop does not update usage data because the usage metrics data comes from a managed service dataset that cannot be manually refreshed locally.
Outdated data typically means the service dataset hasn't refreshed, possibly due to credential issues or service limitations - check dataset settings in the Power BI Service.
You may not see or access the dataset if you don’t have the required permissions or if the semantic model has been deleted or hidden by admins.
To check refresh and credentials, go to Power BI Service → Workspace → Find "Usage Metrics Report" dataset → Settings → Review data source credentials and refresh history.
For more control and current data, use Power BI Activity Logs or Office 365 Audit Logs, which require admin access but provide full data extraction and refresh capabilities.

Thank you.