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emilylime's avatar
emilylime
Frequent Visitor
9 years ago
Solved

Upgraded Desktop to Feb version; won't open and throws error (Exception from HRESULT: 0x80070422)

I haven't been able to open my Power BI Desktop since I upgraded to the latest upgrade, Feb 2017. When I click "send frown" on the error message, it freezes there and I have to force it closed via Ta...
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  • Rajkumar's avatar
    Rajkumar
    9 years ago

    I Have done my Windows update then uninstall & Re-install the latest Feb release version of PBI Desktop. It is working fine now.

v-haibl-msft's avatar
v-haibl-msft
Microsoft Employee
9 years ago

emilylime

 

Did you submit the support ticket at http://support.powerbi.com (see bottom of page)? Since it seems to be machine specific, the best way is to create a support ticket.

 

You can also try to uninstall the Power BI Desktop completely and then reinstall the Feb 2017 version to see if it works. BTW, you can check you Windows Update service and start it if it is not running because Exception 0x80070422 may be related to it.

 

You can also try with the Jan 2017 version to see if it still works.

 

Best Regards,

Herbert