Unable to open PowerBI Desktop

[yiczhang3]

It looks like this when I open PowerBI:

Below is the detail:

Feedback Type:
Frown (Error)

Timestamp:
2025-01-01T07:28:51.6304252Z

Local Time:
2025-01-01T18:28:51.6304252+11:00

Session ID:
06888677-edc6-4e8c-86de-b5eca3467c00

Release:
November 2024

Product Version:
2.138.1452.0 (24.11) (x64)

Stack Trace:
Microsoft.Mashup.Storage.StorageWriteFailedException
at Microsoft.Mashup.Host.Document.Storage.Local.SharedLocalStorageAccessor.CopyStreamToFile()
at Microsoft.Mashup.Host.Document.Storage.Local.SharedLocalStorageAccessor.EnsureFolderCreated(Action action)
at Microsoft.Mashup.Host.Document.Storage.Local.SharedLocalStorageAccessor.<>c__DisplayClass16_0.<Access>b__0(SharedLocalStorage sharedLocalStorage)
at Microsoft.Mashup.Host.Document.Storage.Local.SharedLocalStorageAccessor.SharedLocalStorage.Dispose()
at Microsoft.Mashup.Host.Document.Storage.Local.LocalUISettingsStorage.SetSettings(MetadataSet metadataSet)
at Microsoft.Mashup.Host.Document.Storage.TracingUISettingsStorage.SetSettings(MetadataSet metadataSet)
at Microsoft.Mashup.Host.Document.UISettings.UISettingsPackageStorage.SetSettings(MetadataSet metadataSet)
at Microsoft.Mashup.Host.Document.UISettings.CommitMetadataChanges(MetadataChangeScope changeScope)
at Microsoft.Mashup.Host.Document.UISettings.MetadataChangeScope.Dispose()
at Microsoft.Mashup.Host.Document.UISettings.SetSetting(String settingName, Func`1 predicate, Action`1 setAction)
at Microsoft.PowerBI.Client.Windows.ClientConfiguration.ClientFeatureConfigurationManager.Initialize(IPowerBITelemetryService telemetryService)
at Microsoft.PowerBI.Client.Program.<>c__DisplayClass7_0.<RunApplicationLegacy>b__0()
at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<>c__DisplayClass3_0.<HandleExceptionsWithNestedTasks>b__0()
at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)

PowerBINonFatalError:
{"AppName":"PBIDesktop","AppVersion":"2.138.1452.0","ModuleName":"Microsoft.Mashup.Document.dll","Component":"Microsoft.Mashup.Host.Document.Storage.Local.SharedLocalStorageAccessor","Error":"Microsoft.Mashup.Storage.StorageWriteFailedException","MethodDef":"CopyStreamToFile","ErrorOffset":"146","ErrorCode":""}

InnerException0.Stack Trace:
at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)
at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share)
at System.IO.FileInfo.Open(FileMode mode, FileAccess access, FileShare share)
at Microsoft.Mashup.Host.Document.Storage.Local.SharedLocalStorageAccessor.WriteTempFile()
at Microsoft.Mashup.Host.Document.Storage.Local.SharedLocalStorageAccessor.CopyTempToFile(Boolean resetFileAttributes)
at Microsoft.Mashup.Host.Document.Storage.Local.SharedLocalStorageAccessor.<>c__DisplayClass19_0.<CopyStreamToFile>b__0()
at Microsoft.Mashup.Host.Document.Storage.Local.SharedLocalStorageAccessor.TryInvokeWithExponentialBackoffRetry(Func`1 operation, Func`2 exceptionHandler, Int32 slotTime, Int32 maxRetries)

OS Version:
Microsoft Windows NT 10.0.22631.0 (x64 en-US)

CLR Version:
4.8 or later [Release Number = 533320]

Peak Virtual Memory:
37.3 GB

Private Memory:
88.3 MB

Peak Working Set:
154 MB

IE Version:
11.1.22621.0

User ID:
fce29d00-69c2-4047-af0b-e23bdfce4e17

Telemetry Enabled:
True

DPI Scale:
125%

Supported Services:
Power BI

[v-yohua-msft]

Hi, @yiczhang3 

First, you need to make sure that your disk has enough free space. Also confirm that you have the necessary permissions to write to the directory where Power BI is trying to save the file. You may need to run Power BI Desktop as an administrator.

You can also try clearing the cache and temporary files used by Power BI Desktop. You can do this by navigating to the Power BI Desktop directory and deleting the contents in the TempSaves folder.
You can also check the cache size by going to the Options -> Global -> Data Load -> Data Cache Management option.

How to Get Your Question Answered Quickly

Best Regards

Yongkang Hua

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[Expiscornovus]

Hi @yiczhang3,

In the below thread it was suggested to download/install Power BI in a different folder as a workaround, that is worth a shot:

https://community.fabric.microsoft.com/t5/Desktop/User-zip-is-being-used-by-another-process/td-p/739...

Alternatively, you could use a something like Process Monitor to troubleshoot your issue as well:

https://learn.microsoft.com/en-us/sysinternals/downloads/procmon