Unable to create or restore a gateway

[nshama]

Hi,

I am trying to restore a gateway but unable to do so neither I am able to create a new gateway. The error is 

ErrorCode: PowerBIEntityFrameworkOperationException

at Microsoft.PowerBI.DataMovement.ExternalClient.PowerBIDataMovementClientExtensions.<EnsureSuccessfulDMMSRequest>d__0.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.PowerBI.DataMovement.ExternalClient.PowerBIDataMovementClientExtensions.<UpdateAnchorOrAddUpdateFellowGateway>d__41.MoveNext()

Please help me on this.

Thanks in Advance,

Neelofer.

[Anonymous · Accepted solution]

Hi @nshama ,

According to this official gateway troubleshooting documentation, the fail to create gateway error could be due to proxy configuration issues. Please review the following link to get more detail about configuring proxy settings for the on-premises data gateway.

 Configure proxy settings for the on-premises data gateway

Best Regards

[lbendlin]

If you have a Pro license you can consider raising a Pro ticket at https://powerbi.microsoft.com/en-us/support/pro/