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Dan__A's avatar
Dan__A
Regular Visitor
6 years ago
Solved

URL default chain Icon not displaying in table

Hello,

I completed the DEC-2019 update, After the update had completed I relaunched the software and now a report I use that used to have the URL chain icon dislayed in a table is now blank. Prior to the upgrade this was not an issue.

 

If I turn the Icon toggle off the full URL displays and is able to be clicked.

 

Screen shot of missing URL default icon:

Screen shot of toggling the URL icon off:

 

Some additional notes:

- Others who open the report stil have the URL Icon and they are on the newest verision like myself.

- I have attemped the below so far

     - Un-installed software and re-installed (same outcome)

     - Un-installed software, removed registry entries, Temp files, rebooted, re-downloaded install file, installed (same outcome)

 

Is anyone else having this issue? Appericate any help anyone can think of.

Regards,

DanA

 

Need Help
  • Dan__A's avatar
    Dan__A
    6 years ago

    Hello,

     

      I was able to get this issue resolved, I had to uninstall the software. Then go and delete all the remaing left over old files / folders in the PC from both users and microsoft main folder. then reboot and re-install and the issue is now corrected. I can only assume something got corrupted when I did the DEC-2019 update.

     

    Thanks,

2 Replies

  • Dan__A's avatar
    Dan__A
    Regular Visitor
    6 years ago

    Hello,

     

      I was able to get this issue resolved, I had to uninstall the software. Then go and delete all the remaing left over old files / folders in the PC from both users and microsoft main folder. then reboot and re-install and the issue is now corrected. I can only assume something got corrupted when I did the DEC-2019 update.

     

    Thanks,