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Anonymous's avatar
Anonymous
Not applicable
6 years ago

Time Line Graph Open vs Closed Tickets

I am trying to display a time line that will show the number of tickets closed vs the number of tickets opened by Team Assigned and Owner Assigned (these could be 2 different graphs, my main issues i...
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Anonymous's avatar
Anonymous
Not applicable
6 years ago

Thanks - This is one of the solutions I had looked at, but still no luck. Ill continue to try and get it to work

  • Anonymous's avatar
    Anonymous
    Not applicable
    6 years ago

    amitchandak Thanks - I have uploaded the sample file here:

     

    https://drive.google.com/open?id=1nCka3Uvqxm_Qo7zi-B-03ZyAINWlUUEP

     

     

    The types of charts I am expecting to create is something similar to:

     

    Time Graph - Id like to be able to distinguish the assigned teams or the assigned owners. 

    Id like to be able to see this for each assigned team

     

    Orange is Tickets Open and Blue is tix closed. Again it would be useful to see a breakdown by Teams/Owner

    Orange is tix opened blue is tix closed

    Thank you!

    • amitchandak's avatar
      amitchandak
      Super User
      6 years ago

      The dates have time, I created a new column without the time and joined with date dimension. Create some new column in date dimension.

       

      https://www.dropbox.com/s/a4pnoz1fj721e6v/Incident_Mock.pbix?dl=0

       

      Appreciate your Kudos. In case, this is the solution you are looking for, mark it as the Solution.
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      • Anonymous's avatar
        Anonymous
        Not applicable
        6 years ago

        Thanks amitchandak!

         

        This is looking better, in the file you provided how could I add the Teams to the legend? I am assuming this would be the way to view the graph by Team. Also any idea how do go about creating the second bar chart I listed above? or if you have any recommendations that you would use to chart this data?

         

        In terms of the columns you added, I had a few questions to help me understand. 

         

        Why do we need to create the Month Year and the MonthYearSort columns in the DateTable? I thought by setting the formats of all the dates the same via clicking on the column and choosing the mm/dd/yy format for all it would ignore the hours.

         

        You created a Open Not Closed measure with the following, I need some help understanding the FILTER piece: 

        Open not closed = CALCULATE(COUNTX(FILTER('Mock Data','Mock Data'[Open DT]<=max(DateTable[Date]) && (ISBLANK('Mock Data'[Close DT]) || 'Mock Data'[Close DT]> max(DateTable[Date]))),'Mock Data'[Incident ID]),CROSSFILTER(DateTable[Date],'Mock Data'[Open DT],None)). 
         
        If I read this correctly, the filtering section is filtering Open Dates within the DataTable(Date) range, also counting for any Blanks in the Close DT column, what I am confused is with the section in bold above, would this ever occur?
         
         
        Thanks!
    • vikashks's avatar
      vikashks
      Frequent Visitor
      5 years ago

      How to get the above variance visulaization?