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Marfield
Frequent Visitor

Sign in issue

Hi all,

 

I'm having issues with Power BI Desktop. I'm trying to connect to my Office 365 account in order to publish my report. I'm able to access this account with chrome.

 

When I click on the sign-in button on the top left of Power BI desktop, I get the following page :

Marfield_4-1646005719156.png

 

If I click on the three dots to forget the account, it seems the "forget" button is behind the row so I'm unable to click it :

Marfield_6-1646005831687.png

 

 

Therefore, I click on the e-mail address and I get redirected to the following window that ask me to enter my email address (the field already filled with the right address) :

Marfield_3-1646005517704.png

 

After clicking on "next", there's briefly a page that says "Trying to connect"

Marfield_2-1646005447226.png

 

and then, I get back to the same window asking me to enter my e-mail address.

Marfield_7-1646005973342.png

 

I have no possibility to reach the password prompt window.

 

I've tried clearing all the caches from Power BI Desktop, Edge and Explorer and also changed my account's password but it still doesn't work.

 

Thanks for you help.

1 ACCEPTED SOLUTION
amitchandak
Super User
Super User

@Marfield , Please log or check any reported issue -https://community.powerbi.com/t5/Issues/idb-p/Issues

View solution in original post

2 REPLIES 2
Marfield
Frequent Visitor

amitchandak
Super User
Super User

@Marfield , Please log or check any reported issue -https://community.powerbi.com/t5/Issues/idb-p/Issues

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