Satisfaction Rate Calculation In Power BI (Likert Scale)

Hi,

Finally, I'm getting the same values as you.
The final result is this:

Measures:

As you can see in the matrix for Arkansas you have 34 rows but you only consider 24. With your example I found that you only count if the column "Satisfied Socores" is different to "" (empty), therefore I used this criteria to do my denominator. In your first mensage you have a different criteria using "Category"="CA" but I didn't find any row with that information.
In my solution I'm using your first pbix and only makes some changes on the relations. The final model is this:

I hope this could solve your problem.