Refresh failed : internal service error

[sylcar26]

Hello

I'm getting error or "Refresh Failed" when I try to actualize data from POWER BI Online. (scheduled refresh)

To explain my test :

1. First I've created a connection between Power BI sektop (Version : 2.99.782.0 64-bit (novembre 2021) and Azure Table storage where I collect data from third device. Data are correctly retreived on Azure.
2. I've made a data connection with Power BI -> success
3. I've published the Power BI using my Power BI Pro Account. -> Success
4. I've set up the scheduled Refresh every day at 8:30 -> Success
5. I receive email notification on Refresh Failed : -> Problem

in this Power BI, there is no specific query inside, just I'm testing the connection and the data refreshment. 

Could you help me on that problem please ? thanks in advance 

Bets regards

Something went wrong

test connection BDD Azure has failed to refresh.
Failure details: The last refresh attempt failed because of an internal service error. This is usually a transient issue. If you try again later and still see this message, contact support.

Next refresh for Inspire test connection BDD Azure is scheduled for December 3, 2021 8:30 UTC.

Technical Information

Activity Id : ab5eb4fb-467d-45fd-8a98-3e20d8b255cb

Request Id : c94492c6-41bd-4bc2-b3f0-572e07fe6fc1

Cluster Name : WABI-US-NORTH-CENTRAL-E-PRIMARY-redirect.analysis.windows.net

Refresh Start Time:December 2, 2021 8:32 UTC

Refresh End Time: December 2, 2021 11:51 UTC

[sylcar26]

Hi @amitchandak 

thanks you for the first answer. I've restarted several times and get always same error like this one below.

ID d'activité: 40c22a30-13db-4de9-8438-7f6a75ca9fbf
ID de demande: 7f3aa5b2-c19a-8e9d-00f4-12102c740688
ID de corrélation: e227dd67-dcf7-cc50-6b07-27fac1046f81
Heure: Fri Dec 03 2021 15:54:40 GMT+0100 (heure normale d’Europe centrale)
Version du service: 13.0.17186.43
Version du client: 2111.3.08807-train
URI du cluster: https://wabi-us-north-central-e-primary-redirect.analysis.windows.net/

My set of data is around 6Go, so assume not so big for this service. 

Other Idea please ?

regards

[Anonymous]

HI @sylcar26,

Did these issues still appear on your side? If it keeps displayed without any update, you can try to contact data source support or report this to power bi team with your report file to confirm if any backend processing/authorization operation failed.

Regards,
Xiaoxin Sheng

[sylcar26]

Hi @Anonymous

The problem is not resolved and I'm still facing problem with the refresh.

Sorry to ask this but did not succeed to find out how to contact data source support or power bi team?

could you please indicate a link please ?

thanks so much in advance

Sylvain

[Anonymous · Accepted solution]

HI @sylcar26,

Ok, you can take look at the following link and gif about submitting tickets:

submit a support ticket

Support | Microsoft Power BI
Regards,

Xiaoxin Sheng

[amitchandak]

@sylcar26 , As this transient issue, you should try to refresh again. Also check if there excel/csv download available, then you should download and check at table level.

If needed you can log a support ticket toohttps://powerbi.microsoft.com/en-us/support/