Forum Discussion
Problem with layout of a custom visual
FWIW, after upgrading to yesterday's version from the December version, most if not all of the color and format retention issues that I was having with the Chiclet in PBI Desktop have been resolved.
FWIW, after upgrading to yesterday's version from the December version, most if not all of the color and format retention issues that I was having with the Chiclet in PBI Desktop have been resolved.
Alright, thanks for the notification deldersveld. I'll try that.
MCarmiggelt, I'm sorry for the runaround you got. A couple things:
- I'm not a Microsoft employee (:
- The forums are explicitly not for bug reports and Sandy will agree that being directed here for bug reports is incorrect.
- The fact that a visual has MS authors does not necessarily mean that it's been developed by the PBI Dev team (to my understanding). Even if it does imply as much, I don't believe we're to expect the same level of support for custom visual implementation errors as we are to expect for official PBI products (a dev can correct me if I'm wrong). It can be difficult to determine if an error is due to the specific custom visual or a bug in the PBI products' custom visual implementation.
greggyb Opening a ticket is not the correct place to submit bug reports (i.e., opening a ticket here). Can you please stop tellng people otherwise.
CLNersesian, I can certainly stop telling people that. I would love to know where to direct people for Power BI Service bug reports when they are posted to the community forums.
The response email from using the Power BI Service feedback mechanism sends people to http://support.powerbi.com.
On this page, we can
- "Submit an idea" or "Give feedback", taking us to the feature request page: https://ideas.powerbi.com/forums/265200-power-bi
- "Contact support" - leading to a layover menu that offers us the options to
- "Ask the community" - links here, to forums
- "Submit a ticket" - the link you've asked me not to use
- "Submit a pro ticket" - http://support.microsoft.com/oas/default.aspx?prid=15731
The forums are explicitly not the place for bug reports (see post from Sandy, here). The instruction that we have received in this community is to use the "Contact Support" option on support.powerbi.com. Since the only options under this menu are the forums (not the avenue for bug reports per admins), and submitting a ticket, I had assumed that submitting a ticket was for bug reports. I apologize for my assumption.
Please let me know what the appropriate avenue for submitting Power BI Service bug reports is, and I will direct people's attention appropriately when we see bugs discussed on the community forums.
