Skip to main content
cancel
Showing results for 
Search instead for 
Did you mean: 

To celebrate FabCon Vienna, we are offering 50% off select exams. Ends October 3rd. Request your discount now.

Reply
Anonymous
Not applicable

Privacy level error Scheduled Refresh

I am trying to Refresh my published dashboard data source, I got below error.
Anyone Help me to Fix this

 

Error1.png

 

Here To get the latest Currency Exchange Rate from "xm.com" web source to GetExchangeRate Table. Updated and working fine when refreshing in Desktop.

After published above error occurred.

 

>I have used a merge query to show the conversion Rate column Based on Currency Code in Aus_OrderCurrency Table from GetExchangeRate table.

 

Error2.png

 

Below Log get from On-Premises Gateway (personal mode)

 

From Gateway log.png

 

Kindly Help me to fix this error.

5 REPLIES 5
v-juanli-msft
Community Support
Community Support

Hi @Anonymous 

This error may be caused by "privacy level" between two data sources and configuration for gateway in Power bi service.

 

First, if your data source contains cloud sources and on-premise data sources,

please download a on-premise gateway(not personal),

go to Manage gateway->add the on-premise data source under the gateway and check Allow user's cloud data sources to refresh through this gateway cluster > Apply.

after the on-premise data source is added to gateway successfully, under Setting->Dataset->find the cloud data source->data source credential, please provide correct credential as grantted in Power bi desktop.

 

Besides, please refer to the following blog and change the privacy for your data sources.

for example,try to change privacy level to public for cloud source and "organization/public" for on-premise data source in power bi service  or "ignore privacy level in Power bi desktop".

https://docs.microsoft.com/en-us/power-bi/admin/desktop-privacy-levels#configure-a-privacy-level

https://powerbi.microsoft.com/en-us/blog/privacy-levels-for-cloud-data-sources/

 

Best Regards
Maggie
Community Support Team _ Maggie Li
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Anonymous
Not applicable

@v-juanli-msft Thank you for the Reply.

 

I have removed the web source table and try to Scheduled Refresh, It's Woking fine.

When I use the web source HTML table than the above error occurred.

 

I am using this web source to get current currency rate from "www.xe.com".

 

Kindly help to resolve web source data refresh issue.

Hi @Anonymous 

How about adding this web source under gateway, select "web" as connector in gateway management.

 

Best Regards

Maggie

Anonymous
Not applicable

Yes, I have installed on-premises data Gateway instead of on-premises data Gateway(Personal).
And Created data source but not working.

PFA

 

Test1.png

Select the dataset setting and changed below

Test2.png

 

Finally Try to Refresh the same Error.

Test3.png

 

Hi @Anonymous 

If you have a pro license, please contact with the MS engineer for further support.

https://powerbi.microsoft.com/en-us/support/

 

Best Regards

Maggie

Helpful resources

Announcements
September Power BI Update Carousel

Power BI Monthly Update - September 2025

Check out the September 2025 Power BI update to learn about new features.

August 2025 community update carousel

Fabric Community Update - August 2025

Find out what's new and trending in the Fabric community.

Top Solution Authors
Top Kudoed Authors