PowerBI app not loading / Stuck on logo

[AJ0111]

Need assistance on PowerBI app

application not loading. It ony works when selecting Run as Administrator. 

application was reinstalled but same issue 

[v-yangliu-msft]

Hi  @AJ0111 ,

Sometimes there are caching issues. Maybe clear the cache, close and reopen the browser or try with another browser and see if it worked.

https://its.uiowa.edu/support/article/719

This is the related document, you can view this content:

https://community.powerbi.com/t5/Issues/Cannot-refresh-app-stuck-to-loading/idi-p/1712271

Best Regards,

Liu Yang

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[AJ0111]

cleared cache but still unable to open PowerBI app. 

The only option to open the app is by right clicking app icon and select Run as Administrator