Forum Discussion

Akahn's avatar
Akahn
Advocate IV
10 years ago
Solved

PowerBI Desktop Crashes

After the September update of PowerBI desktop, the program is crashing WAY more than it used to. It often happens when adjusting table relationships, building new metrics, altering existing metrics, ...
General Comment
  • Anonymous's avatar
    Anonymous
    10 years ago

    Akahn My guess is that they'll have you go into options and enable tracing, have you crash the desktop and send them the trace file to see why it is doing it. Or you could just do that.

Akahn's avatar
Akahn
Advocate IV
10 years ago

Windows 7 Professional (Service Pack 1) 64 bit

WillT's avatar
WillT
Community Admin
10 years ago
Hi - we do need you to have Internet Explorer 10 installed as well (we use the IE rendering engine under the hood). If you've got that installed then please do report any problems through the Send A Frown - our engineers are monitoring that and we'll do what we can to help!
  • rmwensley's avatar
    rmwensley
    New Member
    10 years ago

    I am having the same issues. Since downloading the September update Power BI crashes every 15 minutes or so. I am running Windows 10 the Pro with the most current version of Explorer - so that is not the issue. 

    • spiderrob's avatar
      spiderrob
      Advocate III
      10 years ago

      Yes, I'm seeing more frequent crashes also. Seems to be when creating relationships or measures.

       

      I'm running Win7 Pro 64bit and latest IE.

       

       

  • Akahn's avatar
    Akahn
    Advocate IV
    10 years ago

    How can I report a crash through send a frown when the program is non-responsive? Should I just re-open the desktop file and send the frown at that time?

    • Anonymous's avatar
      Anonymous
      Not applicable
      10 years ago

      Akahn My guess is that they'll have you go into options and enable tracing, have you crash the desktop and send them the trace file to see why it is doing it. Or you could just do that.

      • Anonymous's avatar
        Anonymous
        Not applicable
        10 years ago

        At the moment im working on a laptop with 4 GB ram, when PowerBI has automatic updates enabled, my computer frozen or crashes...