Forum Discussion

Akahn's avatar
Akahn
Advocate IV
10 years ago
Solved

PowerBI Desktop Crashes

After the September update of PowerBI desktop, the program is crashing WAY more than it used to. It often happens when adjusting table relationships, building new metrics, altering existing metrics, ...
General Comment
  • Anonymous's avatar
    Anonymous
    10 years ago

    Akahn My guess is that they'll have you go into options and enable tracing, have you crash the desktop and send them the trace file to see why it is doing it. Or you could just do that.

Anonymous's avatar
Anonymous
Not applicable
8 years ago

how much memory does your pc have? ..... i had many many problems the time i was working with 4 mb of RAM....

jiwhite's avatar
jiwhite
Advocate I
8 years ago

I have 16 GB of RAM. Memory limitations shouldn't be causing the app to continuously crash just opening it to edit queries. I wwatched Task Manager as it was opening.  It reached less than 2 GB of RAM utilization before crashing out of memory.

  • ThomasDay's avatar
    ThomasDay
    Impactful Individual
    8 years ago

    Are you using the 64bit version?

    • jiwhite's avatar
      jiwhite
      Advocate I
      8 years ago

      No, 32 bit because my Office install is 32 bit, although I have a 64 bit CPU.

      • ThomasDay's avatar
        ThomasDay
        Impactful Individual
        8 years ago

        Well, it doesn't matter how much memory you have then, I think 32 bits can only address 4gb of memory--the largest 32bit integer is 2gb.  You can install any version of desktop you wish.  It doesn't matter what your Office 365 is, though it seems like 64bit would be smart all around.