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iskono's avatar
iskono
Frequent Visitor
10 years ago
Solved

Power BI running issue

Hello , i have installed power Bi but i cannot run for some reason .

 

Error message :

 

Problem Event Name :  APPCRASH

Application Name : PBIDesktop.exe

Application Version : 2.31.4280.661

Application Timestamp : 56be25ff

Fault Module Name : mshtml.dll

Fault Module Version  9.0.8112.16421

Fault Module Timestamp  4d76244b

Exception Code : c0000005

Exeption offset :  00000000004ca704

OS Version : 6.1.7601.2.1.0.256.48

Locale iD   1033

Application information 1   e5c2

Application information 2  e5c24ecae71ea15c2f14d89c1adcddb2

Application information 3  186a

Application information 4  186af60395719459baa8455826340b53

 

i am using internet explorer 9

  • Kindly send a frown about the issue.

    If the frown dialog doesn't show up, please collect a mini dump and share it. I've message you privately about how to share the minidump.

10 Replies

  • akjana's avatar
    akjana
    Power BI Team

    Kindly send a frown about the issue.

    If the frown dialog doesn't show up, please collect a mini dump and share it. I've message you privately about how to share the minidump.

  • I have exactly the same problem, also IE9.

    Need help 

      • Jodson's avatar
        Jodson
        New Member

        same issue. kindly assist. Problem Event Name: APPCRASH