Power BI does not open; splash screen displays but app crashes

[KitD]

I have tried to repair, reset, and uninstall/reinstall Power BI Desktop, but for the last week whenever I try to open Power BI the splash screen opens and then crashes. Originally there was no error message but now I get 

Feedback Type:
Frown (Error)

Timestamp:
2025-05-27T19:42:21.3921877Z

Local Time:
2025-05-27T14:42:21.3921877-05:00

Session ID:
bc2824c2-a5a1-4d4f-bbff-dad55edbdd11

Release:
May 2025

Product Version:
2.143.878.0 (25.05)+b20aa3b866ec1b70879135a4e60e4b1301c75b21 (x64)

Stack Trace:
Microsoft.PowerBI.Client.Windows.AnalysisServices.AnalysisServicesProcessUnexpectedExitException
at Microsoft.PowerBI.Client.Windows.AnalysisServices.AnalysisServicesProcess.AcquireServerDynamicPortInfo()
at Microsoft.PowerBI.Client.Windows.AnalysisServices.AnalysisServicesProcess.EnsureServiceIsReady()
at Microsoft.PowerBI.Client.Windows.AnalysisServices.AnalysisServicesProcess.Start()
at System.Threading.Tasks.Task.Execute()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at Microsoft.PowerBI.Client.Windows.AnalysisServices.AnalysisServicesService.<StartProcess>d__30.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at Microsoft.PowerBI.Client.Windows.Utilities.AggregateExceptionHandlingExtensions.WaitAndUnpackException(Task task)
at Microsoft.PowerBI.Client.Windows.AnalysisServices.AnalysisServicesService.LoadDatabaseFromPbix(String filePath, Uri dataModelPath, DatabaseDocuments initialDocuments)
at Microsoft.PowerBI.Client.Windows.AnalysisServices.AnalysisServicesService.<StartProcess>d__30.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<HandleAwaitableAsyncExceptions>d__1.MoveNext()

PowerBINonFatalError:
{"AppName":"PBIDesktop","AppVersion":"2.143.878.0","ModuleName":"Microsoft.PowerBI.Client.Windows.dll","Component":"Microsoft.PowerBI.Client.Windows.AnalysisServices.AnalysisServicesProcess","Error":"Microsoft.PowerBI.Client.Windows.AnalysisServices.AnalysisServicesProcessUnexpectedExitException","MethodDef":"AcquireServerDynamicPortInfo","ErrorOffset":"110","ErrorCode":""}

OS Version:
Microsoft Windows NT 10.0.22631.0 (x64 en-US)

CLR Version:
4.8 or later [Release Number = 533320]

Peak Virtual Memory:
70.1 GB

Private Memory:
375 MB

Peak Working Set:
446 MB

IE Version:
11.1.22621.0

User ID:
e737acfc-0cdb-4584-99d5-26d1cb29daa6

Workbook Package Info:
None

Telemetry Enabled:
True

DPI Scale:
150%

Supported Services:
Power BI

Any ideas?

[v-hjannapu · Accepted solution]

Hi @KitD ,

Thank you for reaching out to the Microsoft fabric community forum.
Thank you @SreeniBattula  for your response regarding the Issue.

Please try the following steps to resolve the Power BI Desktop crashing issue.
First, uninstall Power BI from the Control Panel and then delete the following folders to remove old cache: C:\Users\<YourName>\AppData\Local\Microsoft\Power BI Desktop and C:\Users\<YourName>\AppData\Roaming\Microsoft\Power BI Desktop.

Restart your system, then download the latest Power BI Desktop version from the official Microsoft website and install it by right-clicking the installer and choosing “Run as administrator.” Next, check your display scaling settingsif it is set to 150%, it may cause problems. Go to Settings > System > Display and change the scaling to 100%, then restart your PC.

Finally, try launching Power BI Desktop by right-clicking the shortcut and selecting “Run as administrator.” If this works, set it permanently by right-clicking the shortcut, going to Properties > Compatibility, and checking “Run this program as an administrator.

If I misunderstand your needs or you still have problems on it, please feel free to let us know.  
If the response has addressed your query, please Accept it as a solution and give a 'Kudos' so other members can easily find it

Best Regards,
Harshitha.
Community Support Team

[v-hjannapu]

Hi @KitD,

Just wanted to check if you had the opportunity to review the suggestion provided?

If the response has addressed your query, please Accept it as a solution and give a 'Kudos' so other members can easily find it.

Thank You.

Harshitha.

Community Support Team.

[v-hjannapu]

Hi @KitD   ,

I wanted to check if you had the opportunity to review the information provided. Please feel free to contact us if you have any further questions. If my response has addressed your query, please Accept it as a solution so that other community members can find it easily.

Thank you.

Harshitha.

Community Support Team.

[v-hjannapu]

Hi @KitD,

May I ask if you have resolved this issue? If so, please mark the helpful reply and Accept it as the solution. This will be helpful for other community members who have similar problems to solve it faster

Thank you.

Harshitha.

Community Support Team.

[SreeniBattula]

What is your system OS Version, please check the compatibility of the PowerBI version for your OS and Install it, it will resolve the issue.