Forum Discussion
Power BI Gateway Issue
Hello,
I have a user who has the below error when trying to access an app/report in Power BI. This is only one induividual user who does not have Power BI Desktop installed.
x This issue was fixed in a more recent version of the gateway, Please install the latest version.
The user can connect to other apps, and reports, to other cubes etc via Power BI, there is just an issue with this one.
Cheers,
Michael
8 Replies
Anonymous , He is getting this error on power bi Serivce ?
The user who shared these report or the publish these reports, is he on the latest version of power bi gateway.
Please update the gateway once and check
Anonymous , Ask the user to clear cache and try again. Please log an issue at https://community.powerbi.com/t5/Issues/idb-p/Issues
Hi Anonymous ,
v-xicai There are several points you may considerate:
1.Please try to upgrade the gateway to latest version and make sure it is online.
2.Ensure that all data sources have been added to gateway, as described in Add a data source.
3.Re-input the credentials.
5.If your dataset not only contains cloud data source but also the on premise data source, then it needs to use the gateway and configure schedule refresh, see more: :On-premises data gateway , Configure scheduled refresh .
Note that you also need to select Allow user's cloud data sources to refresh through this gateway cluster option Under Gateway Cluster Settings. See: Merge or append on-premises and cloud data sources.
You could refer to the official document for further help.
Do these make sense? If so, please kindly consider Accept it as the solution to help others having the similar issue and close the case. If not,I think you need to contact the support team by creating the ticket.
Best Regards,
Eyelyn Qin
