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Anonymous
Not applicable
5 years ago

Power BI Gateway Issue

Hello,    I have a user who has the below error when trying to access an app/report in Power BI. This is only one induividual user who does not have Power BI Desktop installed.  x This issue was f...
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Anonymous's avatar
Anonymous
Not applicable
5 years ago

Hi Anonymous ,

 

v-xicai  There are several points you may considerate:

 

1.Please try to upgrade the gateway to latest version and make sure it is online.

 

2.Ensure that all data sources have been added to gateway, as described in Add a data source.

 

3.Re-input the credentials.

 

5.If your dataset not only contains cloud data source but also the on premise data source, then it needs to use the gateway and configure schedule refresh, see more: :On-premises data gateway , Configure scheduled refresh .

 

Note that you also need to select Allow user's cloud data sources to refresh through this gateway cluster option Under Gateway Cluster Settings. See: Merge or append on-premises and cloud data sources.

 

 

You could refer to the official document for further help.

 

Do these make sense? If so, please kindly consider Accept it as the solution to help others having the similar issue and close the case. If not,I think you need to contact the support team by creating the ticket.

 

Best Regards,
Eyelyn Qin