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Anonymous's avatar
Anonymous
Not applicable
5 years ago

Power BI Gateway Issue

Hello,    I have a user who has the below error when trying to access an app/report in Power BI. This is only one induividual user who does not have Power BI Desktop installed.  x This issue was f...
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Anonymous's avatar
Anonymous
Not applicable
5 years ago

amitchandak  Is that the cache in her browser, as she has tried all 3 browsers and gets the same issue. 

amitchandak's avatar
amitchandak
Super User
5 years ago

Anonymous , Typically if some new version or report or power bi service gets loaded and cache not cleared, you can get some issues.

The specific issue to the user can be because of

1. Cache

2. Browser version (Hope all user are on the same version)

3. IP access. This user does not have access to some IP. Check if the user can ping ip of the gateway. But if, they are working from the same office, I doubt that. But in different locations, they can have these issues.

 

There is a set of step to debug gateway issue, you can check these

https://docs.microsoft.com/en-us/power-bi/connect-data/service-gateway-onprem-tshoot
https://guyinacube.com/2016/09/21/troubleshooting-connectivity-tips/
https://www.youtube.com/watch?v=mGnNn6gnrKk

 

  • Anonymous's avatar
    Anonymous
    Not applicable
    5 years ago

    amitchandak Thank you I will check those links. 

    I believe I have already had the user clear their cache, should all be on the same browser version, and we are in the same office. 

    I will let you know.