Forum Discussion
Power BI Gateway Issue
Hi amitchandak,
This user is accessing via Powerbi.com. We would have the latest version as an organisation installed yes.
What about the individual user?
Anonymous , Ask the user to clear cache and try again. Please log an issue at https://community.powerbi.com/t5/Issues/idb-p/Issues
amitchandak Is that the cache in her browser, as she has tried all 3 browsers and gets the same issue.
Anonymous , Typically if some new version or report or power bi service gets loaded and cache not cleared, you can get some issues.
The specific issue to the user can be because of
1. Cache
2. Browser version (Hope all user are on the same version)
3. IP access. This user does not have access to some IP. Check if the user can ping ip of the gateway. But if, they are working from the same office, I doubt that. But in different locations, they can have these issues.
There is a set of step to debug gateway issue, you can check these
https://docs.microsoft.com/en-us/power-bi/connect-data/service-gateway-onprem-tshoot
https://guyinacube.com/2016/09/21/troubleshooting-connectivity-tips/
https://www.youtube.com/watch?v=mGnNn6gnrKkamitchandak Thank you I will check those links.
I believe I have already had the user clear their cache, should all be on the same browser version, and we are in the same office.
I will let you know.