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yesoriginal's avatar
yesoriginal
Regular Visitor
10 months ago
Solved

Power BI Desktop logging out

Hello everyone I have a problem with Power BI Desktop that, while not critical, is quite annoying. I always work under one user account on my PC and one Power BI account. But a few weeks ago, I tri...
General Comment
  • Anonymous's avatar
    Anonymous
    10 months ago

    Hi yesoriginal ,

     

    Since the issue persists only with your main Power BI account while another account works fine on the same device, it looks like the behavior is linked to that account’s authentication settings rather than the Power BI Desktop client.

    You can try the following additional steps:

    1. Clear Microsoft identity cache by sign out from Power BI Desktop and close all Microsoft apps.

      Delete all files in the “Cache” folder, then restart Power BI Desktop and sign in again.

    2. If the “Remember MFA on trusted device” option is disabled, or if reauthentication is enforced frequently, this can cause repeated login prompts. You may want to confirm this with your IT or Azure AD (Entra ID) administrator.
    3. Try Power BI Desktop (Store version) : It uses a newer authentication flow and can help resolve persistent sign-in loops.

    If the issue still continues, I’d recommend checking with your organization’s Entra ID admin to review your account’s token or session lifetime policies.

     

    Thank you.

Shahid12523's avatar
Shahid12523
Icon for Community Champion rankCommunity Champion
10 months ago

Clear credentials: Use Windows Credential Manager to remove Power BI entries.
Reset Power BI state: Delete %APPDATA%\Microsoft\Power BI Desktop\User.zip.
Avoid dual login: Use the account on only one Windows profile.
Disable preview features: They can trigger unstable auth behavior.
Update Power BI Desktop: Latest versions include login fixes.
Open Desktop before PBIX: Reduces mid-session auth issues.

 

  • yesoriginal's avatar
    yesoriginal
    Regular Visitor
    10 months ago

    Thank you for your reply.
    I followed all the steps described above, but nothing helped. I still have the same issue when logging in from my main account. Meanwhile, there’s no such issue with another account, and it doesn’t even ask for the two-factor authentication code (even though that account has it enabled).

    • Anonymous's avatar
      Anonymous
      Not applicable
      10 months ago

      Hi yesoriginal ,

       

      Since the issue persists only with your main Power BI account while another account works fine on the same device, it looks like the behavior is linked to that account’s authentication settings rather than the Power BI Desktop client.

      You can try the following additional steps:

      1. Clear Microsoft identity cache by sign out from Power BI Desktop and close all Microsoft apps.

        Delete all files in the “Cache” folder, then restart Power BI Desktop and sign in again.

      2. If the “Remember MFA on trusted device” option is disabled, or if reauthentication is enforced frequently, this can cause repeated login prompts. You may want to confirm this with your IT or Azure AD (Entra ID) administrator.
      3. Try Power BI Desktop (Store version) : It uses a newer authentication flow and can help resolve persistent sign-in loops.

      If the issue still continues, I’d recommend checking with your organization’s Entra ID admin to review your account’s token or session lifetime policies.

       

      Thank you.

      • Anonymous's avatar
        Anonymous
        Not applicable
        10 months ago

        Hi yesoriginal ,

         

        We haven’t received an update from you in some time. Could you please let us know if the issue has been resolved?
        If you still require support, please let us know, we are happy to assist you.

         

        Thank you.