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webbj's avatar
webbj
Helper I
4 years ago

Novice; Calculating CSAT (data presented differently)

I am wondering if anyone can help - I'm still new to powerbi and data analysis as a whole. Here's a bit of information regarding the issue, question at the end! I've previously calculated CSAT in pow...
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v-henryk-mstf's avatar
v-henryk-mstf
Community Support
4 years ago

Hi webbj ,

 

What do you mean by trade-off response and to what degree of optimization? Is it possible to explain it to facilitate my understanding of your needs? Looking forward to your reply.


Best Regards,
Henry

  • webbj's avatar
    webbj
    Helper I
    4 years ago

    Morning Henry, 

     

    Apologies I haven't explained my issue very well, probably because I dont understand exactly the issue is to be resolved. 

     

    Using the data from the first image above I would like to create a CSAT graph to show an overall for each organisation (so orgs are shown in order of their CSAT score), then be able to filter it by channel i.e. only use web channel or only use email or use web and email but exclude others. 

     

    I hope this makes more sense. Thankyou for your time.

     

    Kind regards, 

     

    Jack