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You_Lose
Regular Visitor

Microsoft Authenticator Authentication Failed

Good evening everyone,

I use the Microsoft Authenticator app to log into my Power Bi Services accounts

I ended up deleting the account I use from the app and that's why I can't log into the platform

And when I try to add the account in the app, it goes into a loop asking for authorization by the app itself

I have a lot of projects in this account and I can't lose access, I don't know what else to do to recover this account

Please help me

1 ACCEPTED SOLUTION
AllisonKennedy
Super User
Super User

@You_Lose  Your tenant admin should be able to help with this by adding a number or enabling an alternate method for you to access the account in order to reinstate the authenticator.


Please @mention me in your reply if you want a response.

Copying DAX from this post? Click here for a hack to quickly replace it with your own table names

Has this post solved your problem? Please Accept as Solution so that others can find it quickly and to let the community know your problem has been solved.
If you found this post helpful, please give Kudos C

I work as a Microsoft trainer and consultant, specialising in Power BI and Power Query.
www.excelwithallison.com

View solution in original post

9 REPLIES 9
v-shex-msft
Community Support
Community Support

HI @You_Lose,

I think you need to enter the security mange center or contact your admin/manager to help approve the request about other methods about MS authorization to allow you to use these methods re-activate the MS authorization app.

Regards,

Xiaoxin Sheng

Community Support Team _ Xiaoxin
If this post helps, please consider accept as solution to help other members find it more quickly.

I am the admin/manager. And i m unable to access to my powerbi account to change a verification method because of the authenticator app. What can I do in this case?

AllisonKennedy
Super User
Super User

@You_Lose  Your tenant admin should be able to help with this by adding a number or enabling an alternate method for you to access the account in order to reinstate the authenticator.


Please @mention me in your reply if you want a response.

Copying DAX from this post? Click here for a hack to quickly replace it with your own table names

Has this post solved your problem? Please Accept as Solution so that others can find it quickly and to let the community know your problem has been solved.
If you found this post helpful, please give Kudos C

I work as a Microsoft trainer and consultant, specialising in Power BI and Power Query.
www.excelwithallison.com

  • @AllisonKennedy  I am the only admin and the only user! And after filling in an email and a password I am asked to fill in a code from an authanticator app.
  • And the account in the app stopped showing codes and stopped being clickable. So deleted it. After that I tried to recreate it, but during recreation the authanticator app asks me show a code from the authanticator app. And I cannot show the code from the app, because there this account is not in the app...I am creating it!
  • I DO NOT KNOW WHAT TO DO. PLEASE HELP ME.

Hi,

I am having the same problems.  Did you find a solution?

 

Thanks

Serge

Having the same problem!! I'm very close to lose my mind. Please help

The same thing is happening to me. The professional account is mine and I turned it into Admin verifying through the codes offered by Power BI for the domain. I don't understand that I have to do to ponder getting out of that loop.

I've been like this for days. And there's no way to talk to someone from Microsoft support.

Best regards.

Hi,

I am having the same problems.  Did you find a solution?

 

Thanks

Serge

Yes. You need to contact a commercial support team. They will manually remove an authanticator app from the two factor authorisation. 

 

It is the only way.

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