Microsoft Authenticator Authentication Failed

[You_Lose]

Good evening everyone,

I use the Microsoft Authenticator app to log into my Power Bi Services accounts

I ended up deleting the account I use from the app and that's why I can't log into the platform

And when I try to add the account in the app, it goes into a loop asking for authorization by the app itself

I have a lot of projects in this account and I can't lose access, I don't know what else to do to recover this account

Please help me

[Syndicate_Admin]

I'm in the same situation.... How do you apply?

[foodd]

@AllisonKennedy's response above "Your tenant admin should be able to help with this by adding a number or enabling an alternate method for you to access the account in order to reinstate the authenticator."   Please open a service request with your internal support folks for this issue.

[Syndicate_Admin]

I am the tenant manager.... I can't do it because I just can't log in...... How is it solved?

[Syndicate_Admin]

I solved my problem by contacting Microsoft Technical Support: https://support.microsoft.com/es-es Greetings Juan Suyon

[v-shex-msft]

HI @You_Lose,

I think you need to enter the security mange center or contact your admin/manager to help approve the request about other methods about MS authorization to allow you to use these methods re-activate the MS authorization app.

Regards,

Xiaoxin Sheng

[OlegV2]

I am the admin/manager. And i m unable to access to my powerbi account to change a verification method because of the authenticator app. What can I do in this case?

[foodd]

Are you the Global Administrator for you organization?  Open a ticket with Microsoft Support to begin account recovery.   

[AllisonKennedy · Accepted solution]

@You_Lose  Your tenant admin should be able to help with this by adding a number or enabling an alternate method for you to access the account in order to reinstate the authenticator.

[OlegV2]

• @AllisonKennedy  I am the only admin and the only user! And after filling in an email and a password I am asked to fill in a code from an authanticator app.
• And the account in the app stopped showing codes and stopped being clickable. So deleted it. After that I tried to recreate it, but during recreation the authanticator app asks me show a code from the authanticator app. And I cannot show the code from the app, because there this account is not in the app...I am creating it!
• I DO NOT KNOW WHAT TO DO. PLEASE HELP ME.

[SchBI67]

Hi,

I am having the same problems.  Did you find a solution?

Thanks

Serge

[miguel_ozon]

Having the same problem!! I'm very close to lose my mind. Please help

[Syndicate_Admin]

The same thing is happening to me. The professional account is mine and I turned it into Admin verifying through the codes offered by Power BI for the domain. I don't understand that I have to do to ponder getting out of that loop.

I've been like this for days. And there's no way to talk to someone from Microsoft support.

Best regards.

[SchBI67]

Hi,

I am having the same problems.  Did you find a solution?

Thanks

Serge

[OlegV]

Yes. You need to contact a commercial support team. They will manually remove an authanticator app from the two factor authorisation. 

It is the only way.