Forum Discussion

You_Lose's avatar
You_Lose
Regular Visitor
4 years ago
Solved

Microsoft Authenticator Authentication Failed

Good evening everyone, I use the Microsoft Authenticator app to log into my Power Bi Services accounts I ended up deleting the account I use from the app and that's why I can't log into the platfor...
General Comment
Need Help
  • AllisonKennedy's avatar
    AllisonKennedy
    4 years ago

    You_Lose  Your tenant admin should be able to help with this by adding a number or enabling an alternate method for you to access the account in order to reinstate the authenticator.

Anonymous's avatar
Anonymous
Not applicable
4 years ago

HI You_Lose,

I think you need to enter the security mange center or contact your admin/manager to help approve the request about other methods about MS authorization to allow you to use these methods re-activate the MS authorization app.

Regards,

Xiaoxin Sheng

OlegV2's avatar
OlegV2
Frequent Visitor
3 years ago

I am the admin/manager. And i m unable to access to my powerbi account to change a verification method because of the authenticator app. What can I do in this case?

  • foodd's avatar
    foodd
    Community Champion
    2 years ago

    Are you the Global Administrator for you organization?  Open a ticket with Microsoft Support to begin account recovery.