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You_Lose's avatar
You_Lose
Regular Visitor
4 years ago
Solved

Microsoft Authenticator Authentication Failed

Good evening everyone, I use the Microsoft Authenticator app to log into my Power Bi Services accounts I ended up deleting the account I use from the app and that's why I can't log into the platfor...
General Comment
Need Help
AllisonKennedy's avatar
AllisonKennedy
Community Champion
4 years ago

You_Lose  Your tenant admin should be able to help with this by adding a number or enabling an alternate method for you to access the account in order to reinstate the authenticator.

Syndicate_Admin's avatar
Syndicate_Admin
Administrator
4 years ago

The same thing is happening to me. The professional account is mine and I turned it into Admin verifying through the codes offered by Power BI for the domain. I don't understand that I have to do to ponder getting out of that loop.

I've been like this for days. And there's no way to talk to someone from Microsoft support.

Best regards.

  • SchBI67's avatar
    SchBI67
    New Member
    3 years ago

    Hi,

    I am having the same problems.  Did you find a solution?

     

    Thanks

    Serge

    • OlegV's avatar
      OlegV
      Helper III
      2 years ago

      Yes. You need to contact a commercial support team. They will manually remove an authanticator app from the two factor authorisation. 

       

      It is the only way.