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You_Lose's avatar
You_Lose
Regular Visitor
4 years ago
Solved

Microsoft Authenticator Authentication Failed

Good evening everyone, I use the Microsoft Authenticator app to log into my Power Bi Services accounts I ended up deleting the account I use from the app and that's why I can't log into the platfor...
General Comment
Need Help
  • AllisonKennedy's avatar
    AllisonKennedy
    4 years ago

    You_Lose  Your tenant admin should be able to help with this by adding a number or enabling an alternate method for you to access the account in order to reinstate the authenticator.

AllisonKennedy's avatar
AllisonKennedy
Community Champion
4 years ago

You_Lose  Your tenant admin should be able to help with this by adding a number or enabling an alternate method for you to access the account in order to reinstate the authenticator.

  • Syndicate_Admin's avatar
    Syndicate_Admin
    Administrator
    4 years ago

    The same thing is happening to me. The professional account is mine and I turned it into Admin verifying through the codes offered by Power BI for the domain. I don't understand that I have to do to ponder getting out of that loop.

    I've been like this for days. And there's no way to talk to someone from Microsoft support.

    Best regards.

    • SchBI67's avatar
      SchBI67
      New Member
      3 years ago

      Hi,

      I am having the same problems.  Did you find a solution?

       

      Thanks

      Serge

      • OlegV's avatar
        OlegV
        Helper III
        2 years ago

        Yes. You need to contact a commercial support team. They will manually remove an authanticator app from the two factor authorisation. 

         

        It is the only way.

  • OlegV2's avatar
    OlegV2
    Frequent Visitor
    3 years ago
    • AllisonKennedy  I am the only admin and the only user! And after filling in an email and a password I am asked to fill in a code from an authanticator app.
    • And the account in the app stopped showing codes and stopped being clickable. So deleted it. After that I tried to recreate it, but during recreation the authanticator app asks me show a code from the authanticator app. And I cannot show the code from the app, because there this account is not in the app...I am creating it!
    • I DO NOT KNOW WHAT TO DO. PLEASE HELP ME.
    • SchBI67's avatar
      SchBI67
      New Member
      3 years ago

      Hi,

      I am having the same problems.  Did you find a solution?

       

      Thanks

      Serge

      • miguel_ozon's avatar
        miguel_ozon
        New Member
        2 years ago

        Having the same problem!! I'm very close to lose my mind. Please help