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You_Lose's avatar
You_Lose
Regular Visitor
4 years ago
Solved

Microsoft Authenticator Authentication Failed

Good evening everyone,

I use the Microsoft Authenticator app to log into my Power Bi Services accounts

I ended up deleting the account I use from the app and that's why I can't log into the platform

And when I try to add the account in the app, it goes into a loop asking for authorization by the app itself

I have a lot of projects in this account and I can't lose access, I don't know what else to do to recover this account

Please help me

General Comment
Need Help
  • AllisonKennedy's avatar
    AllisonKennedy
    4 years ago

    You_Lose  Your tenant admin should be able to help with this by adding a number or enabling an alternate method for you to access the account in order to reinstate the authenticator.

14 Replies

  • AllisonKennedy's avatar
    AllisonKennedy
    Community Champion
    4 years ago

    You_Lose  Your tenant admin should be able to help with this by adding a number or enabling an alternate method for you to access the account in order to reinstate the authenticator.

    • Syndicate_Admin's avatar
      Syndicate_Admin
      Administrator
      4 years ago

      The same thing is happening to me. The professional account is mine and I turned it into Admin verifying through the codes offered by Power BI for the domain. I don't understand that I have to do to ponder getting out of that loop.

      I've been like this for days. And there's no way to talk to someone from Microsoft support.

      Best regards.

      • SchBI67's avatar
        SchBI67
        New Member
        3 years ago

        Hi,

        I am having the same problems.  Did you find a solution?

         

        Thanks

        Serge

    • OlegV2's avatar
      OlegV2
      Frequent Visitor
      3 years ago
      • AllisonKennedy  I am the only admin and the only user! And after filling in an email and a password I am asked to fill in a code from an authanticator app.
      • And the account in the app stopped showing codes and stopped being clickable. So deleted it. After that I tried to recreate it, but during recreation the authanticator app asks me show a code from the authanticator app. And I cannot show the code from the app, because there this account is not in the app...I am creating it!
      • I DO NOT KNOW WHAT TO DO. PLEASE HELP ME.
      • SchBI67's avatar
        SchBI67
        New Member
        3 years ago

        Hi,

        I am having the same problems.  Did you find a solution?

         

        Thanks

        Serge

  • Anonymous's avatar
    Anonymous
    Not applicable
    4 years ago

    HI You_Lose,

    I think you need to enter the security mange center or contact your admin/manager to help approve the request about other methods about MS authorization to allow you to use these methods re-activate the MS authorization app.

    Regards,

    Xiaoxin Sheng

    • OlegV2's avatar
      OlegV2
      Frequent Visitor
      3 years ago

      I am the admin/manager. And i m unable to access to my powerbi account to change a verification method because of the authenticator app. What can I do in this case?

      • foodd's avatar
        foodd
        Community Champion
        2 years ago

        Are you the Global Administrator for you organization?  Open a ticket with Microsoft Support to begin account recovery.   

    • foodd's avatar
      foodd
      Community Champion
      2 years ago

      AllisonKennedy's response above "Your tenant admin should be able to help with this by adding a number or enabling an alternate method for you to access the account in order to reinstate the authenticator."   Please open a service request with your internal support folks for this issue.

      • Syndicate_Admin's avatar
        Syndicate_Admin
        Administrator
        2 years ago

        I am the tenant manager.... I can't do it because I just can't log in...... How is it solved?