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FaisalImam's avatar
FaisalImam
Helper I
4 years ago

Mapping issue

Hi Team, 

I am having issues in mapping.I am not sure if it is possible or not. If not suggest ideas..

I have three tables  

1. Incident table having field - INC numbers and other fields related to it.

INC1P3OPEN 
INC2P2CLOSED

2. SR table having field - SR number, RTM ,Req and other fields reated to it

SR1RTM001REQ245SLA 1
SR34RTM456REQ67SLA0
SR2RTM123REQ46SLA2

3. Escalation table having  one field which is having  multple types of values

INC1CORNARD
SR1BILLBIN
RTM123SUREQ
REQ67PONYFI

How can we map Escalatation table first field with INC  and SR table so we can get all details of Esacalation data that might be present in other two table ?

Need Help

2 Replies

  • amitchandak's avatar
    amitchandak
    Super User
    4 years ago

    FaisalImam , looking at this data, I am not able to find any relation between tables 1 and 2 or 1 and 3

     

    are there more fields available to get relationship

    • FaisalImam's avatar
      FaisalImam
      Helper I
      4 years ago

      No .we do have  like BU or Configuration items through which we can map table 1 and table 2 but that wont meet are requirement.

       As per our requirements we need to map table 3 with table table 1 and table 2.

       

      Just to give a brief idea - 

      Table one contains all tickets 

      Table 2 contains all tasks and every task has a particular sr number , req number and rtm number in fields

      Table 3  can have  ticket number or req number or sr number or rtm number that has been escalated but in a single field/column. 

       

      Now we need to map tickets with inc table to get other details related to it  and simlarlt sr ,re,rtm with the respective in sr table

       

       

      Also we can modify our third table and add fields like open date or something but will it be possible to map a single column with two different  tables ?

      I hope you understand my question.