Forum Discussion

carinevereecken's avatar
carinevereecken
New Member
4 years ago

Map visual doesn't work

I've been trying for a while now to display my data with the standard Map visual. But I don't get a map, just a white rectangle. I tried to reinstall Power BI and lo and behold it worked but when I ...
Need Help
carinevereecken's avatar
carinevereecken
New Member
4 years ago

Hello Eyelyn,

I have the same Power BI version on both laptops which is the latest version.
version 2.97.921.0 64-bit (september 2021)

Both laptops run Windows 10

 

Best regards,

  • Anonymous's avatar
    Anonymous
    Not applicable
    4 years ago

    Hi carinevereecken ,

     

    According to this:  I tried it on another computer (same homenetwork) and there it works  ,and ruled out the version problem. I agree with TomMartens ,it most likely caused by network/firewall/proxy...

     

    Now please check the proxy problem as mentioned from a similar thread:

     

    Best Regards,
    Eyelyn Qin
    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

    • carinevereecken's avatar
      carinevereecken
      New Member
      4 years ago

      I tried it at work and there it seemed to work. We have a free Power BI account.
      So back at home I tried to connect to the domain of my work over VPN and then the map visual also works at home.
      Turns out that the laptop where it already worked before I was logged on with another account with a Power BI PRO license.
      So it must have something to do with rights. Is that possible?

      Best regards,

      • TomMartens's avatar
        TomMartens
        Super User
        4 years ago

        Hey carinevereecken ,

        to some extent it's correct that you are saying "...to do with rights ...", but not in the sense that a PRO license can achieve less than a Free license.

         

        Not sure, if you are saying: connected with a user, if this means connected to your laptop or inside Power BI Desktop.

         

        If it's a work laptop, then it's most likely that policy rules are preventing the current windows user visiting certain domains (directly or indirectly) without using the VPN. The default map visuals are using some content from maps.bing.

        If you are referring to the connection that Power BI establishes to the content, then things become more complex.

         

        Using Fiddler to get the network trace (especially the HTTP requests) is also not that simple and requires some configuration, please refer to the fiddler documentation. Interesting things are HTTP requests that return a 4XX error code. This most likely means that access to the HTTP address is prohibited  and is to enabled by your Firewall/Policy admins.

         

        Hopefully, this provides some additional insights.

         

        Regards,

        Tom