Login screen disappears when connecting to a data source

[Anonymous]

Hi,

I'm trying to connect to a data source. However, when I want to edit my credentials the login screen immediately disapears and I get the following message: You signed out of your account It's a good idea to close all browser windows.

Does anyone know how I can solve this issue? 

Thank you! 

[Anonymous · Accepted solution]

Hi @Anonymous ,

I have found a similar post, please refer to it to see if it helps you.

ERROR message: You signed out of your account It's a good idea - Microsoft Community

• This is because you have signed multiple Microsoft accounts in your browser, then it caused such a behavior. To resolve this issue, you can open an incognito window in your browser and access the resources you need with your account. Another way is to remove all Microsoft related credential in your browser. To do this, go to settings > passwords in your web browser, then search with "microsoft", and you can remove all the saved accounts now. 

Why is it “a good idea to close all browser windows” after logging out of a web service? What difference does it make? - Quora

If it still does not help, pelase provide some sceenshots with the error.

Best Regards

Community Support Team _ Polly

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[Anonymous]

Hi @Anonymous ,

Thank you for your response. 

I tried to delete the saved accounts, however I keep getting the same error. Unfortunately I can't take a screenshot of the error because the message immediately disappears again. But it says: You signed out of your account It's a good idea to close all browser windows.

[ACJosh]

I have the same issue.  We use Azure AD for our work laptops and my credentials are the only one entered on my laptop, so it is not an issue of multiple credentials.  After a few tries of quick clicking I managed to get screen capture of the 0.0023ms popup, seen below.