Forum Discussion
Login error
When I try to log into my Power BI account using my school email ID, the login process gets stuck in a loop and repeatedly prompts me to enter the password. How can I resolve this issue?
4 Replies
I assume this is not he first time you are trying to login power bi and you have valid power bi account.
Which browser you are using?
as a basic troubleshooting step, you can try removing the cache and cookies. And then try again. Or you can try with incognito mode.
You can also check if you can use chromium based browsers like Edge or chrome.
If you have tried all these troubleshooting steps then you can try reaching out to Microsoft support team
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Hi HetGor
On top of the suggestions by VijayP and tharunkumarRTK I'll suggest you to check the in which time zone you are trying to login. Make sure to check your machine timezone and your time zone should be the same. If both are not same it'll repetedly prmoting to yoru login page.
Thanks!
Hi HetGor ,
Thanks for reaching out to this and thanks for super users' generous help.
Please have you solved your problem?
I noticed that you used school e-mail, which is available for signing up the Power BI Service.
You can follow their advice and try signing up for Power BI Service first.
Reference:
Sign up or purchase the Power BI service as an individual - Power BI | Microsoft Learn
If you still have doubts, please share us with some screenshots with errors. Please pay attention to protect your data privacy as it's a public forum.
Best Regards,
Stephen Tao
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