InEight API Datasource connections and caching

[ellisjf]

Hope this is the correct section to post this topic.

Our organisation uses 'InEight Document' for document control and project administration - Forms, mail, transmittals, etc.

We have an API that links to Power BI via InEight reporting.

Our issue is with datasource settings.

If we update credentials in InEight, there seems to be a long delay in PBI realising. If we try to update the credentials in PBI to match the new passwords in InEight, we get authentication errors because PBI still is using the earlier passwords.

If we do not update the credentials in PBI, it can be up to 2 weeks before refreshes start to fail.

Wondering if anyone else has seen anything like this and whether there is anything that can be done.

Thanks, Jane

[v-priyankata]

Hi @ellisjf 

I wanted to check if you had the opportunity to review the information provided. Please feel free to contact us if you have any further questions.

[v-priyankata]

Hi @ellisjf 

Hope everything’s going smoothly on your end. We haven’t heard back from you, so I wanted to check if the issue got sorted  If yes, marking the relevant solution would be awesome for others who might run into the same thing.

[ellisjf]

Hi and thanks for the suggestions.

Unfortuantely we still have issues with authenticating to InEight from PowerBI. 

We are going back through InEight themselves as they have multiple clients using PowerBI.

[v-priyankata]

Thanks for the update. Going through InEight sounds like the right move since they already work with other Power BI customers. Once you get the solution, please share it here so it can help others too. if you have any other issues please reach community.

[v-priyankata]

Hi @ellisjf 

Thank you for reaching out to the Microsoft Fabric Forum Community.

When you change the credentials in InEight, Power BI might still be using the old ones it has saved (cached), which can cause authentication errors. To fix this, go to your dataset settings in the Power BI Service, find the data source credentials, and completely remove and re-enter them instead of just editing.

If this information is helpful, please “Accept as solution”  to assist other community members in resolving similar issues more efficiently.
Thank you.

[v-priyankata]

Hi @ellisjf 

I hope the information provided was helpful. If you still have questions, please don't hesitate to reach out to the community.

[danextian]

Hi @ellisjf 

I am not familiar with InEight but have you tried going through their documentations and support forum or contacting them?