Forum Discussion

MarkSL's avatar
MarkSL
Helper V
6 years ago
Solved

Images by Cloudscope - stopped working

Hi,    I have a well established report which displays images of our stock via the custom visual 'Images by Cloudscope', which simply displays a image from a field marked as a 'image url'. This has...
Need Help
  • Greg_Deckler's avatar
    Greg_Deckler
    6 years ago

    MarkSL - I personally have not but perhaps try removing the visual and re-adding it? But, likely will have to contact the third-party vendor. It is possible that a recent update to the Desktop/Service broke their visual somehow.

NAOS's avatar
NAOS
Advocate III
5 years ago

Hey!

Here's the solution:

Download visual "Image by Cloudscope" version (2.0.4), which is a different visual to the one that's broken ("Image by Cloudscope" version 2.0.3). Replace any old version of the broken visual with the new one. No need to make any other changes.

It may help other users changing the answer accepted as solution (as contacting the provider didn't help me!)

Kind regards,


NAOS

lale24's avatar
lale24
Advocate II
5 years ago

Hi NAOS,

Thank you.

 

Ii did the same but still, I have an error message "The image 'undefined" could not be loaded.".

The measure is in the Image URL field.

 

Did you have this and do you know any other visual that can be used?

Thank you

  • lale24's avatar
    lale24
    Advocate II
    5 years ago

    I found an issue with this error message (The image 'undefined' could not be loaded).

    The image title field needs to be populated.

    Now it is working.

     

  • NAOS's avatar
    NAOS
    Advocate III
    5 years ago

    Hi lale24 ,

     

    I did see a message but Im not sure if it was the same. I remember it was in red-coloured font, but it dissapear after I saved my report and opened again. Just make sure your URL works and can be accessed from PBI, may be adding it to a table visual which also displays images.

    I hope that helps,

     

    NAOS