Skip to main content
Showing results for 
Search instead for 
Did you mean: 

Register now to learn Fabric in free live sessions led by the best Microsoft experts. From Apr 16 to May 9, in English and Spanish.

Frequent Visitor

How to maintain the supervisors alignments when I change the managers?

Hi, I'm a Business Anlayst for a Call Center. Right now I have the PowerBi portal set where everytime we loose an agent it appears as termed and whenever we move the agents from team to team their data moves completely from the previous supervisor to the new one. I'm trying to figure out a way that we can leave the data on the supervisor for the respective time the agent was assigned to that team. 

From a data set perspective right now we:

      1. When an agent is terminated: I insert the term date on the database (roster) and change the supervisor to "termed"

      2. Whe n an agent is re-aligned: I just change the supervisor name so that PowerBi aligns them in the new Team. 


I can add columns and data as needed.


If soeone can help would be awesome.





Super User
Super User

Please read one of the many articles about how to handle "Slow changing dimensions".

Community Champion
Community Champion

Hi @davidjimenez18 


You're going to need to maintain a table for which agent reported to what supervisor with starting and ending dates.  Can you provide some sample data?

Sure, I have attached a link to a Sample Data. Do you need performance data as well? 

Helpful resources

Microsoft Fabric Learn Together

Microsoft Fabric Learn Together

Covering the world! 9:00-10:30 AM Sydney, 4:00-5:30 PM CET (Paris/Berlin), 7:00-8:30 PM Mexico City


Power BI Monthly Update - April 2024

Check out the April 2024 Power BI update to learn about new features.

April Fabric Community Update

Fabric Community Update - April 2024

Find out what's new and trending in the Fabric Community.