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Anonymous's avatar
Anonymous
Not applicable
4 years ago
Solved

Hold Time between 2 calls

Hello Guys,

I want to calculate the hold time between 2 calls of indiviual source on specific date i mean
suppoose source 602 call date is 1-9-2021  11:16:06 and his end time is 1-09-2021 11:16:37 and source 602 2nd call start at 1-9-2021 11:17:10 i have to calculate the hold time between 1-09-2021 11:16:37 and 1-9-2021 11:17:10 for source 602 and same for 603   please help how to do this
Thanks 
pra137

 

  • Anonymous's avatar
    Anonymous
    4 years ago

    Hi Anonymous 

    You can try this code to achieve your goal.

    Diff =
    VAR _CurCallStart = 'Table'[Call Start]
    VAR _LastCallEnd =
        CALCULATE (
            MAX ( 'Table'[Call End] ),
            FILTER (
                'Table',
                'Table'[Src] = EARLIER ( 'Table'[Src] )
                    && 'Table'[Date] = EARLIER ( 'Table'[Date] )
                    && 'Table'[Call End] < EARLIER ( 'Table'[Call End] )
            )
        )
    VAR _TIMEDIFF = _CurCallStart - _LastCallEnd
    RETURN
        IF ( _LastCallEnd = BLANK (), TIME ( 0, 0, 0 ), _TIMEDIFF )

    Result is as below. Note to change the [Diff] column Data type to Time and Format to h:nn:ss.

    Best Regards,
    Rico Zhou

     

    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

7 Replies

    • Anonymous's avatar
      Anonymous
      Not applicable

      Thanks but it shows time between call I want the hold time between 2 calls 

  • VijayP's avatar
    VijayP
    Community Champion

    Anonymous 
    For A all Custom Values are duration between first call to last call

    Try this solution and let me know if it helps!

    • Anonymous's avatar
      Anonymous
      Not applicable

      Thank sir but I have to calculate break time between 2 calls I mean 1st call end time is 11:16:37 should be subtract from start time of 2nd call eg 11:16:37-12:16:00

      • smpa01's avatar
        smpa01
        Community Champion

        Anonymous  any chance you can provide sample data and desired output clearly?