Forum Discussion
Hold Time between 2 calls
Hello Guys,
I want to calculate the hold time between 2 calls of indiviual source on specific date i mean
suppoose source 602 call date is 1-9-2021 11:16:06 and his end time is 1-09-2021 11:16:37 and source 602 2nd call start at 1-9-2021 11:17:10 i have to calculate the hold time between 1-09-2021 11:16:37 and 1-9-2021 11:17:10 for source 602 and same for 603 please help how to do this
Thanks
pra137
- Anonymous4 years ago
Hi Anonymous
You can try this code to achieve your goal.
Diff = VAR _CurCallStart = 'Table'[Call Start] VAR _LastCallEnd = CALCULATE ( MAX ( 'Table'[Call End] ), FILTER ( 'Table', 'Table'[Src] = EARLIER ( 'Table'[Src] ) && 'Table'[Date] = EARLIER ( 'Table'[Date] ) && 'Table'[Call End] < EARLIER ( 'Table'[Call End] ) ) ) VAR _TIMEDIFF = _CurCallStart - _LastCallEnd RETURN IF ( _LastCallEnd = BLANK (), TIME ( 0, 0, 0 ), _TIMEDIFF )Result is as below. Note to change the [Diff] column Data type to Time and Format to h:nn:ss.
Best Regards,
Rico ZhouIf this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
7 Replies
- VijayPCommunity Champion
- AnonymousNot applicable
Thanks but it shows time between call I want the hold time between 2 calls
- VijayPCommunity Champion
Anonymous
For A all Custom Values are duration between first call to last callTry this solution and let me know if it helps!
- AnonymousNot applicable
Thank sir but I have to calculate break time between 2 calls I mean 1st call end time is 11:16:37 should be subtract from start time of 2nd call eg 11:16:37-12:16:00
- smpa01Community Champion
Anonymous any chance you can provide sample data and desired output clearly?