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SamAlex94
Frequent Visitor

Help with Message to Filter Distinct Count

Hello,

 

I am looking to calculate the number of agents that worked on a ticket each month to ascertain the average number of tickets per agent. I have two measures:

 

Agents Available per Month = CALCULATE(DISTINCTCOUNT('Cases'[Resolved By]),ALLSELECTED('Cases'[Case Number]))
Average Assigned Tickets per Agent = DIVIDE(DISTINCTCOUNT('Cases'[Case Number]),[Agents Available per Month])
 
I wish to filter out any rogue cases when an Agent has resolved <10 tickets within the month however I am unsure what is missing from the first measure to achieve this. I have tried:
 
Agents Available per Month = CALCULATE(DISTINCTCOUNT('Cases'[Resolved By]),ALLSELECTED('Cases'[Case Number]),COUNT('Cases'[Resolved By])<=10)
 
But no luck.
 
Many thanks in advanced
2 REPLIES 2
vanessafvg
Super User
Super User

can you provide some sample data?  





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Greg_Deckler
Super User
Super User

@SamAlex94 Sorry, having trouble following, can you post sample data as text and expected output?
Not really enough information to go on, please first check if your issue is a common issue listed here: https://community.powerbi.com/t5/Community-Blog/Before-You-Post-Read-This/ba-p/1116882

Also, please see this post regarding How to Get Your Question Answered Quickly: https://community.powerbi.com/t5/Community-Blog/How-to-Get-Your-Question-Answered-Quickly/ba-p/38490

The most important parts are:
1. Sample data as text, use the table tool in the editing bar
2. Expected output from sample data
3. Explanation in words of how to get from 1. to 2.


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