Get data from Smartsheet sign in issue

[Sofiicaroline]

Hello!

I am having an issue with BI Desktop, when trying to get data from Smartsheet, I am asked to sign in and immediately getting an error saying that my browser needs to be updated to the lastest version. I am already running the latest versions of all my browsers and this same file (and others) were working perfectly fine on Thursday. I was able to get data from Smartsheet without any issues.

Any ideas what could be causing this or any potential solutions?

I appreciate any guidance.

Thank you

[devcertare]

Nothing worked for me.

Smartsheet doesn't work with IE and it broke my panel. Ideally, PBI would open the request in an external browser.

[v-janeyg-msft · Accepted solution]

Hi, @Sofiicaroline 

You can reference this reply from smartsheet forum:

Power BI Connector: Your browser is not supported — Smartsheet Community

Did I answer your question ? Please mark my reply as solution. Thank you very much.
If not, please feel free to ask me.

Best Regards,

Community Support Team _ Janey

[amitchandak]

@Sofiicaroline , to me, it seems like issue with smartsheet API auth with browser version.

Clear cache and try again. if not check with smartsheet  also

[Sofiicaroline]

Cleared cache and still getting the same error. I checked with them as well, they say it's an issue on Smartsheet's end. I am getting this additional Window after I click on the 'udpdate browser' window that pops-up in Power BI:

Any thoughts or additional support I can get from Power PI's end? Thank you!