Gateway Issue

[Anonymous]

We used proxy for internet and now the BI is not refrehing.

our data gateway is offline or couldn't be reached.

[v-yingjl]

Hi @Anonymous ,

If you've fixed the issue on your own please kindly share your solution. If the above posts help, please kindly mark it as a solution to help others find it more quickly. Thanks!

Best Regards,
Yingjie Li

[Anonymous · Accepted solution]

Proxy removed, gateway re installed. Now its working fine.

Thank you all for your support.

[v-yingjl]

Hi @Anonymous ,

If your On-premise data gateway gets offline, try to use following command to start it:

net start PBIEgwService

As you mentioned, your network uses proxy, for configuring proxy setting for On-premise data gateway, please see: Configuring proxy settings for the On-premises Data Gateway

Also refer to link below to see how On-premise data gateway works:

On-premises data gateway in-depth

Best Regards,
Yingjie Li

If this post helps then please consider Accept it as the solution to help the other members find it more quickly.

[Greg_Deckler]

That's not a lot to go on.

https://docs.microsoft.com/en-us/data-integration/gateway/service-gateway-proxy

https://docs.microsoft.com/en-us/data-integration/gateway/service-gateway-tshoot