Esri Arcgis Maps: Power BI error after february update

[Rosa]

Hi,

            When I start Power BI for Desktop (with Esri Map activated) I get this error. I've worked for some days and I've saved some templates that now not work. If I uncheck Esri Map error doesn't happen. I've installed february update ( 2.43.4647.541 64-bit (febbraio 2017) )

KInd Regards,

Marco

--------------------------------------------------

Feedback Type:
Frown (Error)

Timestamp:
2017-02-13T16:35:51.8649123Z

Local Time:
2017-02-13T17:35:51.8649123+01:00

Product Version:
2.43.4647.541 (PBIDesktop) (x64)

Release:
February 2017

IE Version:
11.0.9600.18283

OS Version:
Microsoft Windows NT 6.3.9600.0 (x64 it-IT)

CLR Version:
4.6.1 or later [Release Number = 394271]

Workbook Package Info:
1* - it-IT, fastCombine: Disabled, runBackgroundAnalysis: True.

Peak Working Set:
364 MB

Private Memory:
248 MB

Peak Virtual Memory:
33.7 GB

JS Error Message:
Cannot read property 'iconBase64' of undefined

Error Message:
Si è verificato un errore durante il rendering del report.

Stack Trace:
Microsoft.Mashup.Host.Document.JavaScriptException: Si è verificato un errore durante il rendering del report.
TypeError: Cannot read property 'iconBase64' of undefined
    at Object.createVisualPlugin (ms-pbi://pbi.microsoft.com/minerva/scripts/VisualHostCore.js:1425:58)
    at Object.<anonymous> (ms-pbi://pbi.microsoft.com/minerva/scripts/VisualHostCore.js:332:65)
    at j (ms-pbi://pbi.microsoft.com/opensource/jquery/jquery-2.1.1.js:2:26860)
    at Object.k.fir

[wilsonm]

Try the advice given by user catecoreill about 5 hours ago. It is listed adjacent to your messages.

[Anonymous]

Hi, just checked and everything seems to be working now! Thanks so much!

[yanthrax]

Hi everyone!

I also made a topic about this issue several days ago and i was linked here, gladly.

It seems like a good solution to clear the cache, but im afraid i can not find this folder or anything that looks like it, even after several manual and automated searches. Im on Windows 7, 64bit.

Tried uninstalling, running Ccleaner, installing again, but the problem still persists.. although this probably means the cache folder is definitely not in the programfiles folder..

This might be a stupid question, but could anyone tell me where this cache folder might be located if its not in "<system drive>:\Users\<user>\AppData\Local\Microsoft\Power BI Desktop\CEF\cache" as Lukaszp mentioned?

Kind regards!

EDIT:

Apologies, manually typing the path did it for me. Seems that even when youve unhidden all folders, they can still be hidden:)

[wilsonm]

Hi Yanthrax

The folder is probably hidden.  Go to your Control Panel and select File Explorer Options. On the panel that appears select the View tab.  This will reveal the rules for your Files and Folders. Under Hidden Files and Folders,  click the radio button against "Show hidden Folders and Files".

This should then let you proceed to find the Power Bi cache.  Where you should just delete the entire contents of the cache folder. When finished return the Files and Folders status  back to hidden.

Hope this helps.

wilsonm

[leJuan5150]

That fixed it for me.

Thanks for the Help!

[maja742]

Fixed it for me as well

Thanks

[lukaszp]

@Rosa could you give the cache clearing workaround a try and let me know if the issue is resolved.

@maja742, @leJuan5150, @jbakanovas thanks for confirming the issue is resolved with the Cache clearing workaround.

[Rosa]

@lukaszpThank you very much for the reply, the workaround works well!

Kind Regards,

Marco

[leJuan5150]

Thanks for the reply, but this did not fix the issue for me.  Also, I am receiving an error when openning Power BI Desktop when ArcGIS is enabled (it goes away when ArcGIS is disabled).

[leJuan5150]

I am encountering the same problem and disabling/re-enabling ESRI did not fix the issue.

[dtorres]

Hello all.

Just to let you know we keep this issue under investigation.

Will update this thread later.

Daniel

MSFT

[hdunn]

More info.

I uninstalled the Feb version, and reinstalled the version downloaded in Nov 2016. The same error message appears.

Not sure what has caused the error.

Helen

[dtorres]

Can you please open a Support Ticket?

[hdunn]

The same error, except that I only got the iconBase64 error.

[jbakanovas]

Same problem here.