Forum Discussion
End User Training
I am a professional trainer. My view is there are 3 levels of need
1. Reader. Interact with reports others have built
2. Report builder. Build new reports on data others have prepared
3. Data Analyst. Load your own data
These are the options for training
1. Video based training can work - is cheap. Some instructor lead training can also work, but is more expensive
2. Instructor lead is better, but also video based is good
3. My view - some sort of quality instructor lead training is best.
books are good, but are generic. Not that there is anything wrong with generic, it's just that they are generic.
jmo
Thanks for your reply, Matt.
It's more option 1 that I'm exploring. We're in a journey of creating various reports and dashboards towards creating a 'self serve' culture.
My idea is to create something that end users can refer back to. Generic would work I guess, but a document (or video) as tailor made as the reporting itself would add a professional touch.