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Direct Query - Page Refresh - Cannot Load Model Schema

I have a pro licence, I am loading the data from Data virtualization tool as a Direct Query and refreshing the page every 5 seconds. I don't see any error on the desktop. The refresh is working fine and I see the following error only when I open the report on Web after publishing it to my workspace. Can anyone please help me in resolving this issue.


Cannot load model
Couldn't load the model schema associated with this report. Make sure you have a connection to the server, and try again.
Please try again later or contact support. If you contact support, please provide these details.
Activity ID: 59aa95f5-dc00-4815-927b-d49ac0285439
Request ID: 7f388bc0-0c04-a200-0c29-e8cbd4dda095
Correlation ID: 6869100c-bc75-5292-73e9-9790d16d81eb
Time: Thu Jan 30 2020 18:22:24 GMT-0500 (Eastern Standard Time)
Service version: 13.0.12023.283
Client version: 2001.1.013
Cluster URI:




The workspace is been shared with people who have Pro License 

Frequent Visitor

I had the same problem and the same error message. The gateway settings was on place, data loaded in .pbix file and so on. 


After some hours frustration, I found at the page "Manage gateways" (in Power BI webapp), in my "Data Source Settings" that I had marked "Skip test connection". So I changed that and pressed apply.


That made the top message change from "Connection Successful" to "Unable to connect".


My conclusion was that Power BI services might therefore not be able to reach the database. So I updated the database credentials (which by some reason had expired), and then it worked.

Community Support
Community Support

Hi, @Anonymous 


Here are something to confirm.

1. Is your data source on premise or in cloud?

2. Which kind of gateway are you using? Personal gateway or enterprice gateway?

3. Is the gateway working correctly?


You may click 'Test all connections' to check the gateway's status and pay attention to the data source definition and data source credentials. Data refresh can also fail due to expired cached credentials. Clear your internet browser cache by going signing into Power BI and going to This forces an update of your credentials.


For further information, you may refer to the following link.


Best Regards



If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Not applicable



1) The Data is in SQL Server and is fetched through an API that is hosted by a Data Virtualization tool.


2) I am using enterprise Gateway


3) I did the Test Gateway Connection, I didn't see any error but when I checked on the dataset, the gateway setting just keeps loading and never shows up, have attached the screenshot for your reference.


Gateway Screensot 

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