Forum Discussion

ElzaanWinterbac's avatar
ElzaanWinterbac
Regular Visitor
2 years ago
Solved

Difficulty Sign In on Power Bi Desktop

Good day

I have difficulty logging in to Power Bi Desktop. I don't have any issues with logging in online. But with the Desktop app, as soon as I've entered my email and click continue, the rest of the sign in steps don't show.

Can someone please assist?

Need Help
  • Anonymous's avatar
    Anonymous
    2 years ago

    Hi ElzaanWinterbac ,

    We have reported this issue and submitted it to the product team. They have been aware of the issue and tried to fix it. Please check it later.

     

    Best Regards,

    Ada Wang

    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

8 Replies

  • amitchandak's avatar
    amitchandak
    Super User
    2 years ago

    ElzaanWinterbac , Try this setting. Seem like browser is not opening properly

     

    Go to File-> Options and settings -> Options -> Security Option -> and check : Use My Default browser( Visible after scroll)

    if needed, clear the cache of the default browser

    • ElzaanWinterbac's avatar
      ElzaanWinterbac
      Regular Visitor
      2 years ago

      Good day amitchandak

      Thank you for your suggestion. For some reason it sometimes works and sometimes not. I really don't know why.

      Regards
      Elzaan

  • Anonymous's avatar
    Anonymous
    Not applicable
    2 years ago

    Hi ElzaanWinterbac ,

     

    May I ask if you have solved the problem? If it has been solved, consider accepting the helpful answer as a solution so that more people with similar problems can find it. If the problem has not been solved, please feel free to ask us questions for help.

     

    Best Regards,

    Ada Wang

  • Anonymous's avatar
    Anonymous
    Not applicable
    2 years ago

    Hi ElzaanWinterbac ,

    We have reported this issue and submitted it to the product team. They have been aware of the issue and tried to fix it. Please check it later.

     

    Best Regards,

    Ada Wang

    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

    • ElzaanWinterbac's avatar
      ElzaanWinterbac
      Regular Visitor
      2 years ago

      Good day Ada

      The problem still persists. I don't know what next steps to take.

      Regards
      Elzaan

      • Anonymous's avatar
        Anonymous
        Not applicable
        2 years ago

        Hi ElzaanWinterbac ,
        The engineers are actively working on fixing this issue. I will follow up here as soon as there is progress.

         

        Best Regards,

        Ada Wang

        If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

    • ElzaanWinterbac's avatar
      ElzaanWinterbac
      Regular Visitor
      2 years ago

      Good day Ada

      For months this problem was resolved, but now it has returned. I'm once again struggling to sign in to Power BI desktop.

      Regards

      Elzaan