Difficulty Sign In on Power Bi Desktop

[ElzaanWinterbac]

Good day

I have difficulty logging in to Power Bi Desktop. I don't have any issues with logging in online. But with the Desktop app, as soon as I've entered my email and click continue, the rest of the sign in steps don't show.

Can someone please assist?

[Anonymous · Accepted solution]

Hi @ElzaanWinterbac ,

We have reported this issue and submitted it to the product team. They have been aware of the issue and tried to fix it. Please check it later.

Best Regards,

Ada Wang

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[ElzaanWinterbac]

Good day Ada

For months this problem was resolved, but now it has returned. I'm once again struggling to sign in to Power BI desktop.

Regards

Elzaan

[ElzaanWinterbac]

Good day Ada

The problem still persists. I don't know what next steps to take.

Regards
Elzaan

[Anonymous]

Hi @ElzaanWinterbac ,
The engineers are actively working on fixing this issue. I will follow up here as soon as there is progress.

Best Regards,

Ada Wang

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[ElzaanWinterbac]

Good day Ada

The problem still persists.

Regards

Elzaan

[Anonymous]

Hi @ElzaanWinterbac ,

May I ask if you have solved the problem? If it has been solved, consider accepting the helpful answer as a solution so that more people with similar problems can find it. If the problem has not been solved, please feel free to ask us questions for help.

Best Regards,

Ada Wang

[amitchandak]

@ElzaanWinterbac , Try this setting. Seem like browser is not opening properly

Go to File-> Options and settings -> Options -> Security Option -> and check : Use My Default browser( Visible after scroll)

if needed, clear the cache of the default browser

[ElzaanWinterbac]

Good day @amitchandak

Thank you for your suggestion. For some reason it sometimes works and sometimes not. I really don't know why.

Regards
Elzaan