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AmyJessica02's avatar
AmyJessica02
Icon for Helper I rankHelper I
4 years ago

Desktop report overloading and crashing

Hi All,   Has anyone come across a problem where a report desktop file fails to open for any user apart from the report owner.  It appears like it overloads and causes that file to not respond w...
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amitchandak's avatar
amitchandak
Icon for Super User rankSuper User
4 years ago

AmyJessica02 , Open an empty power bi file, and increase memory management cache to 8 -10 GB

file -> option and settings-> options

Apply and open the other file.

AmyJessica02's avatar
AmyJessica02
Icon for Helper I rankHelper I
4 years ago

Thanks amitchandak,

This didn't work for me but it makes sense for the owner to be able to open as I guess it has cached thier results?

 

My thinking is somewhere in the report there is a visual that is upsetting it, they were copied from an old report made in power bi a couple of years ago.

 

Any more thoughts would be appreciated!

 

Thanks,

Amy

  • Ethan96's avatar
    Ethan96
    Icon for Resolver I rankResolver I
    4 years ago

    Hi, AmyJessica02 

    Whether it has something to do with PowerBI Desktop version?

     

    Regards,

    Ethan

     

    • AmyJessica02's avatar
      AmyJessica02
      Icon for Helper I rankHelper I
      4 years ago

      Hi Ethan96 

      Thanks for your reply, We are on the latest version on power bi but yes i think the old report version and copying from it was the problem.

       

      Thanks,

      Amy