Dashboard tile not updating after publishing a new version

[phchu1226]

Hi,

I published the report to powerbi service hour ago, and the tile in dashboard still not update yet.

I pressed the refresh many times and do not work..

(I only updated the display unit)

Do anyone know what is the reason?

from dashboard:

from report:

[IanTCC]

As stated in the original documentation, if the design of a visual changes in the report, you need to delete then re-pin it to the dashboard.  To me this represents very poor design. Imagine a dashboard with 20 tiles - each time you want to make a change you need to delete and re-pin the whole lot!  Please sort this out in a future release!

[Anonymous · Accepted solution]

Hi @phchu1226 ,

Therefore, if only the visual type changes, you need to re-pin a tile.

Reference: Considerations and troubleshooting

Best Regards,

Stephen Tao

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[HashamNiaz]

Hi @phchu1226 !

When you click on Dashboard tile, does it take you to Power BI Report. See if the Report Visual & Dashboard visual represents the same values.

Regards,

Hasham

[phchu1226]

Hello, @HashamNiaz ,

When I click on the dashboard tile, it take me to the report and the display unit is different.

dashboard tile shows 0.72k & 2.63k while report shows 717 & 2629.

[HashamNiaz]

Hi @phchu1226 !

If you can edit Dashboard try to remove the visual from Dashboard & then pin the Visual again from Report. Sometimes it has stuck with cache.

Regards,

Hasham

[phchu1226]

Hello, @HashamNiaz 

Of course, I can remove the visual from Dashboard and re-pin it again.. it works..

However, do I need to do this everytime? It seems like inconvenient..

Sometimes it has stuck with cache. -> do you know how to fix it? or it is a bug of PowerBI service?

[HashamNiaz]

Hi @phchu1226 !

No, you don;t need to remove it everytime & Pin it again. It was just a quick fix to check. Otherwise usually cache will clear around 10/20 mins. depending on settings but it wasn't clearing in this specific scenario.

Glad your issue is solved now.

Regards,

Hasham

[phchu1226]

@HashamNiaz ,

However, I waited around a hour this time and still did not update..

Have you experience this before?