Forum Discussion
Could not create SSL/TLS secure channel
Hello everyone! Yesterday I opened my laptop and I found that Power BI wasn't able to sign in to my account due to an SSL/TLS problem. I'm googling but can't find the solution. I alredy tried re ...
Hi, I solved it reinstalling the desktop app. First I tried reinstalling from the Microsoft Store but it didn't work. After, I downloaded it from PowerBI web page and it worked fine.
Thanks
Hi Anonymous ,
I would recommend you go to File -> Options and settings -> Options -> Diagnostics of Power BI desktop and click "enable tracing", and check the detailed logs in the traces folder.
Also please disable antivirus software and firewall on your machine to see whether issue persists. And check if any proxy settings prevent you from signing in.
If you still encounter this issue after trying above advice, please reinstall your desktop to check agian.
I have also found a similar post, please refer to it to see if it helps you.
A document may be helpful.
Best Regards
Community Support Team _ Polly
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Hi, I solved it reinstalling the desktop app. First I tried reinstalling from the Microsoft Store but it didn't work. After, I downloaded it from PowerBI web page and it worked fine.
Thanks