Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
4 years ago
Solved

Could not create SSL/TLS secure channel

Hello everyone!

 

Yesterday I opened my laptop and I found that Power BI wasn't able to sign in to my account due to an SSL/TLS problem. I'm googling but can't find the solution. I alredy tried re installing it and adding this two DWORDS in the Regedit which is a suggested solution I found:

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\.NETFramework\v4.0.30319]
"SchUseStrongCrypto"=dword:00000001

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\.NETFramework\v4.0.30319]
"SchUseStrongCrypto"=dword:00000001

This is how it looks when I open a blank Power BI:

 

Need Help
  • Anonymous's avatar
    Anonymous
    4 years ago

    Hi, I solved it reinstalling the desktop app. First I tried reinstalling from the Microsoft Store but it didn't work. After, I downloaded it from PowerBI web page and it worked fine.

     

    Thanks

5 Replies

  • Anonymous's avatar
    Anonymous
    Not applicable
    4 years ago

    Hi Anonymous ,

    I would recommend you go to File -> Options and settings -> Options -> Diagnostics of Power BI desktop and click "enable tracing", and check the detailed logs in the traces folder.
     
    Also please disable antivirus software and firewall on your machine to see whether issue persists. And check if any proxy settings prevent you from signing in.
     
    If you still encounter this issue after trying above advice, please reinstall your desktop to check agian.
     
    I have also found a similar post, please refer to it to see if it helps you.
     
    A document may be helpful.
     

    Best Regards

    Community Support Team _ Polly

     

    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

     
    • Anonymous's avatar
      Anonymous
      Not applicable
      4 years ago

      Hi, I solved it reinstalling the desktop app. First I tried reinstalling from the Microsoft Store but it didn't work. After, I downloaded it from PowerBI web page and it worked fine.

       

      Thanks

    • scerazy's avatar
      scerazy
      New Member
      2 years ago

      @ Community Support Team _ Polly

       

      I wish you did not waste everybodys time with pointless posts!

       

  • scerazy's avatar
    scerazy
    New Member
    2 years ago

    Nah, re-install alone does not work, so it is NOT a solution!

  • scerazy's avatar
    scerazy
    New Member
    2 years ago

    The very easy solution was to find a machine that PowerBI Desktop worked on (one of my VM Server 2022 did just fine)

    Exported keys from registry:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Cryptography

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL

     

    On non-working machine, deleted the above keys (some parts will not get deleted, no issue)

    Imported the working keys from Server, rebooted the workstation and.... it all works again just fine