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nalinda116's avatar
nalinda116
Regular Visitor
6 years ago

Conditional column using text string

Hi,

 

I have a data base which include debt follow-up remarks (calls) written in unstructured manner. I need to create a new/ conditional column to classify them in to 03 categories as "effective", "not effective", "some what effective". I have identified texts that represent each classifications e.g. not effective= "cut the call", "phone not working", "number unreachable", "incorrect number".... like wise there can be 40-50 terms for each category (i can put them to a table).

 

Using conditional column option is one solution but has the following shortcomings;

1. It is time consuming considering number of text for each category.

2. It allows only 02 outcome/ classification, here i need 03

3. It is case sensitive and here i don't prefer it

 

Could anyone give a solution?

 

Thanks you!

 

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