Case age calculation

Hi Anonymous ,

I created a sample pbix file(see attachment) for you, please check whether that is what you want. You can create a calculated column as below:

Case stage duration = 
VAR _predate =
    CALCULATE (
        MAX ( 'Table'[Timestamp] ),
        FILTER (
            'Table',
            'Table'[CaseNumber] = EARLIER ( 'Table'[CaseNumber] )
                && 'Table'[Timestamp] < EARLIER ( 'Table'[Timestamp] )
        )
    )
RETURN
    IF (
        'Table'[NewValue]
            IN {
            "Pending Customer Response",
            "R&D/Product Management",
            "Solution Implemented"
        },
        BLANK (),
        DATEDIFF ( _predate, 'Table'[Timestamp], DAY )
    )

In additon, you can refer the following links to get it:

Get durations from event data

Power BI: Tickets tracking

If the above ones can't help you get the desired result, please provide some sample data in your tables (exclude sensitive data) with Text format and your expected result with backend logic and special examples. It is better if you can share a simplified pbix file. You can refer the following link to upload the file to the community. Thank you.

How to upload PBI in Community

Best Regards