Cant login in PBI Desktop (working in online)

[ermartinez]

Hi,

We´ve created a new user and assigned him a PRO License. He is able to login in PBI Service online and create reports with no issues.

If he tries to login from Power BI Desktop it keeps asking for email forever. (It retrieves no error or ask for password, just keep asking ). Password has been reset, he´s tried in different pcs and networks and same thing... 

In traces files there are some exceptions like these:

DataMashup.Trace Information: {"Start":"2022-02-14T18:21:03.0762611Z","Action":"PBI.MsalLog","Message":"Info: (False) MSAL 4.18.0.0 MSAL.Desktop Microsoft Windows NT 10.0.22000.0 [02/14/2022 18:21:03 ] Authorization result status returned user cancelled authentication. ","ProductVersion":"2.100.1401.0 (21.12)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"PBIDesktop","Pid":4008,"Tid":45,"Duration":"00:00:00.0000229"}

DataMashup.Trace Information: 24579 : {"Start":"2022-02-14T18:21:03.0766981Z","Action":"PBI.MsalLog","Message":"Error: (False) MSAL 4.18.0.0 MSAL.Desktop Microsoft Windows NT 10.0.22000.0 [02/14/2022 18:21:03] Exception type: Microsoft.Identity.Client.MsalClientException\r\n, ErrorCode: authentication_canceled\r\n\r\n   en Microsoft.Identity.Client.Internal.AuthCodeRequestComponent.VerifyAuthorizationResult(AuthorizationResult authorizationResult, String originalState)\

Any idea about what to do?

Thanks,

Esther

[v-angzheng-msft · Accepted solution]

Hi, @ermartinez 

There is an existing ICM for this issue(ICM 285762606). Product team is investigating on this issue for a fix for it. Please be patient to wait for fixing. If there is any news, I will update it here.

Workaround:

1: In desktop, Sign in

2: In the pop-up window, choose the account you signed in with. Then click next

3: in the same pop-up window, now click on "Can't access your account?"

4: In the next pop-up window, click on cancel

5: now, click on "use another account", adde the mailaddress.

Refer:

IPower BI Desktop - Can't log in with user

Can't log into Power BI desktop. Stuck at e-mail sign in.

Best Regards,
Community Support Team _ Zeon Zheng

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[amitchandak]

@ermartinez , First of all, make sure the user is able to login to app.powerbi.com.

In Case MFA is required, make sure setup is complete for that and try again

enable these two options in power bi desktop and try login (fle- >Option and setting -> Options)

if needed log an issue -https://community.powerbi.com/t5/Issues/idb-p/Issues